Simply look for the truck logo to enjoy free shipping on selected items throughout the store. If the items in your order have the Free Shipping truck logo your item ships FREE!
Accepted Methods of Payment. We accept Paypal, Visa, and
Mastercard. PayPal is our gateway but if you click "Don't have a PayPal account" you will be able to use your credit card.
Shipping Time. The time needed to ship merchandise will vary
depending on the shipment's location and the particular time of year. Customers
should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground
Service where possible. In addition, some items may be shipped directly from
the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be
claimed with the freight carrier. If any cartons are missing or damaged, be
sure to note this on the freight bill. If you notice concealed damage after the
driver has left, keep all the packing and call the freight carrier to return
and inspect the damage and file a claim. We are not responsible for damage
caused by the freight carrier.
Manufacturers Defects. If a product appears to have a
manufacture’s defect, email our Customer Service department for instructions.
Do not return products to us without first contacting us to receive
instructions. If an item is to be returned to us due to manufactures defect,
you must first receive a Return Authorization Number. No packages will be
accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. While we strive to be correct 100% of the time,
there will be times when returns are necessary. We do try to make this as
painless as possible by giving you all the information you need.
Permission for any return merchandise must be secured from
our return department. You have 15 days from the date you received the item to
receive refunds. You must email the refund request to us using our Contact Us
page (with "RETURN" in the subject field, invoice number and reason
for return in the email body); at which time the return authorization number
(RA#) with return instructions will be sent to you. No packages will be
accepted without a Return Authorization Number written clearly on the package. Products
being returned must have a RA# issued before returned.
Initial outbound and return shipping charges are Not refundable. In the event your purchase order initially shipped with free or discounted shipping, our outbound shipping and handling costs will be deducted from the refund unless the product was defective.
All returned items must have (if applicable):
Item(s) must have all original tags and product packaging
Original invoice or receipt.
Item(s) must be clean and contain NO pet hair.
Item(s) returned within 15 days of purchase may be refunded
via store credit or the original credit card.
Item(s) returned 16-30 days after date purchased may be
refunded via store credit only.
All custom made items have a 20% restocking fee.
You may return any unopened merchandise in its original
condition, including original packaging within 14 days of receipt and you will
receive a full refund less shipping and restocking fee. All shipping is non refundable (unless due
to damage). There is a 15% or $5.00 re-stocking fee (which ever is greater).
Returns/exchanges may take up to 6 weeks for processing and credit will be
applied to credit card used for purchase. Please contact us for a Return
Authorization.
Once a return is authorized by our return department you
should:
Return the item to the address given to you by our return
department.Write the Return Authorization Number clearly on the outside of the box or
package. Keep your shipping records for proof of shipment in the
event of loss of returned merchandise. Returns shipped via U.S. Postal Service
(U.S.P.S.) or with a value of over $100.00 should be insured. We can not be
held liable for return merchandise that does not reach our return department.
We suggest you send returns via UPS or Fed Ex.
We can refund shipping costs only if the return is a result
of our error and you initially paid shipping costs. You are responsible for all
freight charges on shipments that are refused or returned with no fault on our
part. We are not responsible for incidental or consequential damages or losses
to defective products, errors in shipping your order, or other errors. The
limit of our liability is the replacement cost of any item you purchase from
us. Items damaged by carrier will have to be disputed with the carrier (USPS, UPS or FedEx).
Order Cancellation. An order can be cancelled only if it has
not been processed with a pending shipment status. If the order is processed you will require a RA number to
return the order. We process orders by the end of each business day on orders
received that day.
Shipping Times Map