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International Shipping
Do you ship to my country?
 

Most items ship to the United States and Canada

Please create an account by clicking the "My Account / Order Status" link at the top right-hand side of our site. During signup, we'll ask for your shipping address details, including the country. If your country is not on the dropdown menu of available countries, unfortunately, we cannot ship to your country at this time.
What are my payment choices?
 

Most credit cards accepted for payment

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping Method?
 

Shipping Method

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
 

Return Policy

We understand that there are occasions when a return or exchange may be necessary. However, all shipping for international orders is the customer's responsibility. Therefore, please measure & choose wisely when ordering to avoid the extra return charges. If you are not entirely delighted with your purchase, please follow the guidelines below:

Exchanges - must be made within ten days of receipt of your merchandise. Ordered the wrong size or color? Please place an order online for the correct item (s) and return the item (s) that you don't want in their original condition (Email [email protected]) for return instructions & address). We'll credit your card for the returned items per our return policy.

Refused Orders - Refusal of an item delivered by UPS, DHL, FEDEX, USPS, or common carrier - we will issue a credit for the item less shipping charges both ways and less a 20% re-stocking fee. Your credit will be issued once the item has been returned & inspected by us.

Returns - must be made within ten days of receipt of your merchandise. You may return only unused merchandise that has no dog hairs on the item, odors, or dirt, in original condition, box, and packaging must be returned. Returns with Pet hair that are deemed acceptable will have a 20% deduction from the refund. Credit will not be issued for the return of used merchandise. Custom orders, toys, and treats are not returnable.

The customer is responsible for the return shipping costs. We recommend insuring the product for the entire product value. Customers must provide tracking with proof of delivery; USPS offers a delivery confirmation option, UPS/FEDEX will automatically give you a tracking number. Dogs Wiggles and Grins is not responsible for lost or undelivered products. Once the item to be returned has a tracking number, email [email protected] for us to be able to track it.

PET BEDS & BLANKET returns - Health regulations do not allow the exchange or return of these products except for manufacturer defects.

For returns of an item that may be damaged due to a factory defect (these are very uncommon), we will ship a replacement after receiving your damaged item at no additional cost to you.

If you would like to return an item, please let us know via email at [email protected]. We will send you a reply with return instructions. Please do not return merchandise without first contacting Dogs Wiggles and Grins. We do not accept returns after 15 days.