Accepted Methods of Payment. We accept Paypal, Visa, and Mastercard. We also accept e-checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. While we strive to be correct 100% of the time, there will be times when returns are necessary. We do try to make this as painless as possible by giving you all the information you need.
Permission for any return merchandise must be secured from our return department. You have 15 days from the date you received the item to receive refunds. You must email the refund request to us using our Contact Us page (with "RETURN" in the subject field, invoice number and reason for return in the email body); at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
All returned items must have (if applicable)
Item(s) must have all original tags and product packaging
Original invoice or receipt.
Item(s) must be clean and contain NO pet hair.
Item(s) returned within 15 days of purchase may be refunded via store credit or the original credit card.
Item(s) returned 16-30 days after date purchased may be refunded via store credit only.
All custom made items have a 20% restocking fee.
You may return any unopened merchandise in its original condition, including original packaging within 14 days of receipt and you will receive a full refund less shipping. All shipping is non refundable (unless due to damage). There is a 25% or $5.00 re-stocking fee (which ever is greater). Returns/exchanges may take up to 6 weeks for processing and credit will be applied to credit card used for purchase. Please contact us for a Return Authorization.
Once a return is authorized by our return department you should:
Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department. We suggest you send returns via UPS or Fed Ex.
We can refund shipping costs only if the return is a result of our error and you initially paid shipping costs. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Order Cancellation. An order can be cancelled only if it has not been processed. If the order is processed you will require a RA number to return the order. We process orders by the end of each business day on orders received that day.
Shipping Times Map
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